Provide outstanding and consistent service that will satisfy our customer and make them loyal, using ABA’s service standards as a reference point all the times:
Always smile – indicating friendly and welcome behavior
Use eye contact – indicating attentive listening behavior
Great customer by doing “Sampeas” or shaking hand – based on culture of a customer whom employee is dealing with and use the customer’s name or title as appropriate – indicating warmly welcome and respectful manner of employees.
Complete the request or provide assistance and ask if you can do more – indicating an extra step taken to showcase better service and explore additional opportunity to full customer’s needs.
Thank the customer using their name or title as appropriate – indicating your politeness to customers.
Quick greeting client once BC is not available.
Assist BCs and recommend client to use queue machine and recommend client to the right areas for services
Assist BCs to download mobile app and recommend client to use cash-in machine
Assist to educate customers to use cash-in machine and card with ATM Machine
Assist BCs to inform the waiting client about queue calling for services in both areas (Teller and CSA).
Job Requirement
High school diploma or bachelor degree student in Business Management or other related fields;
Good interpersonal skill;
Friendly and good problem solving;
Fluency in English and Khmer;
Proficient in MS Office, internet and email;
Strong willingness to learn and constantly keep updated;
Self-starter and self-motivation;
High commitment, integrity and attention to details;
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